F.A.Q.s

Shipping Information

What Shipping Methods Are Available?

Currently, we ship via Australia Post, FedEx, DHL and other tracked shipping providers where applicable. As a convenience for our customers, we offer complimentary free standard shipping on all orders Australia-wide. 

How Long Will It Take To Get My Package?

We ship orders Monday – Friday (excluding public holidays). Standard shipping takes 1 – 4 days in Australia and up to 10 days for the Rest of the World.
We endeavour to ship all items within 48 hours with a tracked courier service. The couriers operate a Monday to Friday service between 9am – 5pm and a specific time slot cannot be specified.
Items ordered after 12 noon on a Friday will not be shipped until Monday.

I Need My Order Urgently! Do You Offer Faster Shipping?

Yes, both Australian and International orders can be shipped faster. Express delivery is our fastest delivery service, and is available on all items that are in stock and ordered before 3pm. You are shown during the checkout whether this option is available for your order.
If selected, we’ll send your order as a priority so you receive it the next day between the hours of 8am to 6pm (excluding weekends). Orders received after 3pm Monday to Friday may be delivered the following day, but this cannot be guaranteed.
If we are unable to ship your item faster, we will contact you asap.

Can I ship my order to an international location?

Yes, we can ship to most international locations.  If you would like to change shipping addresses please email us on customercare@azari.com.au for more information.

Payment Information

What Payment Methods Are Accepted?

We accept the following forms of payment for orders placed on azari.com.au:  American Express, Visa, MasterCard & PayPal. Customers can apply for our financing program (Afterpay), which lets you buy now and pay later. The cost is divided over 4 payments. You can choose this option when you checkout on azari.com.au. Please visit afterpay.com.au for further details.
For security purposes, we do not store your credit card information.

How do you ensure that my online purchase is secure?

HTTPS for secure connections
Azari.com.au forces HTTPS for all services using TLS (SSL -secure sockets layer), including our checkout and the customer dashboard.
We regularly audit the details of our implementation: the certificates we serve, the certificate authorities we use, and the ciphers we support.

Encryption of sensitive data and communication.
All data is encrypted by 2048-bit Industry Standard SSL Certificate from Comodo SSL with 128/256-bit encryption.

Azari is also a PayPal Verified Merchant. We use PayPal secure checkout ensuring that you checkout safely when you place your order using PayPal. Azari uses Stripe secure checkout for credit card purchases. Please visit stripe.com for further details.

We do not store or save any of your credit card details/information. Please read our Privacy Policy for further details.

Orders and Returns

How can I check an order I placed?

Registered customers, please sign in to access web order status and history.
Non-registered customers do not have online access to order status and history. You may request information via email on customercare@azari.com.au. Please provide the order confirmation number so we can respond more quickly and accurately.

Can I include a personalized gift message with my purchase?

Yes, please make a note under “Special Instructions/Customer Notes” on the checkout page before checking out.

What if I need extra help or advice about my purchase?

Our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect gift. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs.

You can contact us for help via our live chat or email us at customercare@azari.com.au. The live-chat window is located in the bottom right corner of the website. They will be able to answer any questions you may have and assist you in picking the perfect piece. If our live-chat isn’t available, you may send an e-mail to customercare@azari.com.au.

Will my Azari purchase arrive gift wrapped?

Yes, it will arrive in our exclusive velvet pouch and gift-box.

How can I make returns or exchanges?

Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch.

If you would like to return goods to us, please contact our customer service via email at customercare@azari.com.au. Our customer service team will be happy to assist you in processing the return. When requesting the return, please mention the following information in your email:
• the order number as mentioned on the packing slip
• the type and number of goods which you would like to return
• the reason why you would like to return these goods
• if you wish to exchange your product, let us know which alternative product you would like to get

Our customer service team will get in touch with you latest 1 business day after receiving your email. Please visit our Returns & Refunds page for more details.